City Head - OperationsFull time position in Operations teamBased out of Bengaluru, Gurugram  +1 more
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Job Description

Responsibilities :
- The primary responsibility is to drive the growth and efficiency of city operations.
- Using your influencing skills, together with data analysis and creativity in - getting stuff done-, you will be able to drive through improvements and positively collaborate with the team.
- Manage the P&L of the city and directly responsible for both demand and supply.
- Will require the individual to do analytical and have intuitive skills as the role directly impacts business growth by transferring data into winning real-world strategies.
- Able to strategize projects to increase city performance and constantly innovate the process flow of our operations.
- Work closely with the central Operations team to solve for geographical or product level changes in the product/processes to improve customer experience.
- Evaluate partner economic and strategic costs and benefits of partner incentive programs and work with management to execute those strategies
- Acquire, train and retain our partners on the platform to always maintain adequate supply for the demand.
- Evaluate partner economic and strategic costs and benefits of partner incentive programs and work with management to execute those strategies
- Managing the administrative functions, operational performance reporting, streamlining processes and systems wherever possible.
- You will be responsible for continuing to build an extremely high caliber team and creating an environment that motivates people to thrive in their expertise and deliver aggressive results
- Work closely with technical and product team to solve bugs or introduce new features which could improve a seamless driver-partner experience.
What You Need to Know/Have :
- Minimum 3+ years of experience in operations management in an E-commerce company, SCM or related fields, customer experience, food delivery company, and logistics or related field.
- To fulfill a senior job role like this one, you must have evidence of on-going personal and professional development experience in previous job roles. You must also show experience in managing a large team at a more senior level, to demonstrate that you can administer a team effectively.
- Technology affinity and track record of employing systems to drive simplification and change.
- Proficient in using Microsoft Excel, very strong analytical skills, and data-driven; familiar with analyzing and making a decision based on numbers.
- Fast learner and be comfortable working in a fast-changing startup environment.
- The candidate will have experience managing a P&L either in a single business unit or product vertical or in a general management capacity.
- Must be street smart and should have the ability to handle crunch situations (Legal cases) effectively
- Believer of team-work (in other words must have strong leadership principles) - knows how to build a team, train them, and lead them to the right vision.
Professional Traits :
- Is a superb negotiator, at ease sitting down with top-level executives
- Is highly analytical and structured
- Exhibits excellent business judgment
- Thinks strategically, but stays on top of tactical execution
- Expects and requires innovation of their team
- Are action and results-oriented
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